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You are entitled to your opinion. But you are not entitled to your own facts.
(Daniel Patrick Moynihan)

Document T023

L'évaluation de la satisfaction de la clientèle, méthodes et limites

Training offered to the members of the Société québécoise d'évaluation de programmes on October 5, 2000.

This presentation supported a full day training session covering various aspects of the measurement and management of client satisfaction. It was used on Obtober 5, 2000 in the context of a training workshop offered to its members by the Société québécoise d'évaluation de programmes

55 pages, 980k [PowerPoint format]


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