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Doubt is not a pleasant condition, but certainty is an absurd one.
(Voltaire)

Document T024

Formulation d'objectifs mesurables dans le contexte du développement d'une déclaration de services aux citoyens

Presentation and toolings,January 15, 2001.

This presentation, the preparation of which was piloted by representatives of the Conseil exécutif du Québec, was given to some 50 representatives of Quebec government department and agencies who were involved in the development of citizen charters. The PowerPoint document presents the content of the presentation and the Acrobat document offers a variety of supporting tools.

20 pages, 556k [PowerPoint format] and 15 pages, 271k [PDF format]


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