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For every complex problem there is an answer that is clear, simple, and wrong.
(H. L. Mencken)

OCTOBER 28, 2001

Continuous client feedback pilot project at Citizenship and Immigration Canada

Through a good part of 2001, Citizenship and Immigration Canada has pilot tested a continuous client feedback mechanism in the form of a comment card made available at some 25 points of entry and inland offices. This report by Circum Network Inc. presents the findings from this pilot project which include:

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Benoît Gauthier : gauthier@circum.com, @BGauthierCEEQ
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