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For every complex problem there is an answer that is clear, simple, and wrong.
(H. L. Mencken)
Aware of the high expectations that the Société d'habitation du Québec entertains concerning the quality of the management of the municipal housing authorities, the Hull Housing Authority wanted to revisit its organisational structure to ensure that it was both effective and efficient. The study first described the state of the organisation on the basis of interviews of staff, an analysis of the client paths through the organisation, an examination of the complaints, and interviews with other organisations. In a second phase, the study offered various adaptation paths for the organisation as well as a concrete action plan.
51 pages, 626k [PDF format]
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