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You are entitled to your opinion. But you are not entitled to your own facts.
(Daniel Patrick Moynihan)

Document T034

Survey of CIC Clients Regarding Access to Inland Offices Services

Report prepared for Citizenship and Immigration Canada following a client survey, February 2001

The report presents the findings of a survey of major inland office walk-in clients. The objective of the study was to provide client input into some of the CIC Client Service Initiative projects within the context of the Treasury Board Service Improvement Initiative. The analysis is based on 284 questionnaires completed by clients who visited ten offices spread out from Halifax to Vancouver between October 11, 2000 and November 2, 2000; 28 in-depth interviews of clients were conducted at the same times and locations by the CIC project authority. Observations include:

To reach us:

General address : service@circum.com
Benoît Gauthier : gauthier@circum.com, @BGauthierCEEQ
Tel. : +1 819 775-2620, Fax : (no more fax; sorry)
238 Fleming Road, Cantley, Québec J8V 3B4