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For every complex problem there is an answer that is clear, simple, and wrong.
(H. L. Mencken)
The Canadian Passport Office was gearing to introduce various changes in its passport offering and in the process to obtain a passport. These changes aimed essentially at improving upon passport security while maintaining good value for money for the passport client. This report presents the results of a telephone survey implemented by Echo Sondage in February 2001. With 1,229 completed interview, the survey features a response rate of 60%. The issues and their treatment are similar to that found in the 2000 report by Circum Network Inc.
189 pages, 929k [PDF format]
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