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Doubt is not a pleasant condition, but certainty is an absurd one.
(Voltaire)

Document T054

2001 Canadian Passport Office National Client Satisfaction Survey

Report presented to the Canadian Passport Office, September 2001

This research was based on a telephone survey of clients. It included feedback from a representative sample of 1,074 clients chosen at random from the list of people who were delivered a passport over the three months prior to the survey. The data collection was performed by Écho Sondage from mid-July to early August 2001 and led to an overall response rate of 62%. The questionnaire generally conformed with the Common Measurement Tool model — the de facto standard for federal departments and agencies. Questions asked in previous Passport Office client feedback surveys were also considered. The report contains an executive summary.

333 pages, 1,108k [PDF format]


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