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Doubt is not a pleasant condition, but certainty is an absurd one.
(Voltaire)

Document T055

Evaluation of the Quebec Component Canada Business Service Centres

Report presented to the Canada Economic Development for Quebec Regions, June 2002

This report contains the results of an evaluation of the Quebec segment of the Canada Business Service Centres (CBSC) Network, conducted in accordance with Industry Canada's National Evaluation Framework for the Canada Business Service Centres. In Quebec, Info-entrepreneurs (Montreal) acts as the CBSC, while Ressources Entreprises (Quebec) is the regional satellite centre, regional access partner and office for Eastern Quebec.

Info-entrepreneurs has 22 employees who delivered 304,000 transactions (including Web site visits) in 2001-2002 (down 16% from 2000-2001, when demand increased by 40% over the previous year). Info-entrepreneurs is the product of a partnership between Canada Economic Development and the Metropolitan Montreal Chamber of Commerce.

Ressources Entreprises, another partner of the Agency, is a non-profit organization with a history predating its presence in the CBSC Network. Its ten permanent employees delivered 39 000 transactions in 2001-2002, up 40% from 2000-2001. In accordance with its mission, Ressources Entreprises has other mandates beyond the CBSC Network.

The evaluation process is based on the following:

CONCLUSIONS

Client needs

Partner needs

Effects of CBSC activities

Alternative to the current service delivery model

Implementation of national service standards

Assessment of CBSC staff

Regional access to service centres

SUGGESTED IMPROVEMENTS

Service delivery

Links with the community

Performance measurement

46 pages, 139k [PDF format]


To reach us:

General address : service@circum.com
Benoît Gauthier : gauthier@circum.com, @BGauthierCEEQ
Tel. : +1 819 775-2620, Fax : (no more fax; sorry)
238 Fleming Road, Cantley, Québec J8V 3B4