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Doubt is not a pleasant condition, but certainty is an absurd one.
(Voltaire)

FEBRUARY 22, 2002

Self-directed training guide to the measurement of client satisfaction (HRDC-Quebec)

Circum Network Inc. has put a new report on its Web site. The report entitled "An Integrated Approach to Conducting Client Satisfaction Surveys: Self-Directed Training Document" was prepared for the Quebec region of Human Resources Development Canada. First it discusses the various phases of planning a survey, starting with the initial decision to do so. Next it describes the various methods of conducting surveys and explains the concept of client satisfaction. This document then discusses the questionnaires that HRDC has developed to survey client satisfaction and explains the issues involved in sampling client populations. It then presents the principles involved in conducting surveys. The last two sections of this document deal with analyzing, presenting, and interpreting survey results. The report is a companion to the planning document entitled "An Integrated Approach to Conducting Client Satisfaction Surveys: Analysis of requirements and proposal for a client satisfaction measurement program".

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To reach us:

General address : service@circum.com
Benoît Gauthier : gauthier@circum.com, @BGauthierCEEQ
Tel. : +1 819 775-2620, Fax : (no more fax; sorry)
238 Fleming Road, Cantley, Québec J8V 3B4